Frequently Asked Questions

We offer two delivery options: Standard Delivery (4-7 business days) which is free on orders above ₹999, and Express Delivery (2-3 business days) available in metro cities for an additional charge. We deliver to over 20,000+ pin codes across India. You'll receive real-time tracking updates via SMS and email. For more details, visit our Delivery Information page.

Glam Mart accepts multiple payment methods for your convenience: Credit/Debit Cards (Visa, Mastercard, RuPay), UPI (Google Pay, PhonePe, Paytm, etc.), Net Banking, Digital Wallets, and Cash on Delivery (COD). All online payments are processed through secure, encrypted payment gateways. COD is available for orders across India.

Once your order is dispatched, you'll receive a tracking number via email and SMS. You can track your order in real-time by logging into your Glam Mart account and going to "My Orders" section. You'll also receive SMS updates at each stage of delivery - from dispatch to out-for-delivery to delivered.

Yes! We offer easy exchanges for size and color within 7 days of delivery. Simply select "Exchange" instead of "Return" during the return process in your account. Choose your preferred size or color (subject to availability), and we'll dispatch the new item once we receive your return. Exchanges include free delivery. If there's a price difference, you'll pay or receive a refund accordingly.

Refund processing times vary by payment method: For online payments (cards, UPI, wallets), refunds are credited within 5-7 business days to your original payment method. For Cash on Delivery (COD) orders, refunds are processed via bank transfer or wallet within 7-10 business days. You'll receive email and SMS notifications once the refund is processed.

Yes! We offer free standard delivery on all orders above ₹999 across India. For orders below ₹999, standard delivery charges range from ₹49-99 depending on your location. Express delivery (2-3 days) is available in metro cities for ₹99-149. Free shipping applies to standard delivery only.

If you receive a defective or wrong item, contact us immediately within 48 hours of delivery. Provide clear photos of the defect or wrong item along with your order number. We'll arrange immediate replacement or full refund (your choice) with free pickup and delivery. We have a no-questions-asked policy for such cases, and you'll receive priority processing.

Each product page includes a detailed size guide with measurements in centimeters and inches. We recommend measuring yourself and comparing with our size chart for the best fit. If you're unsure, you can always exchange for a different size within 7 days of delivery at no extra cost. Our customer support team is also available to help you choose the right size.

Yes, you can cancel your order before it's shipped. Log into your account, go to "My Orders", and click "Cancel Order". If your order hasn't been dispatched, cancellation is instant and you'll receive a full refund within 5-7 business days. Once the order is shipped, you'll need to return it using our return process. For assistance, contact our customer support team.

Glam Mart delivers to over 20,000+ pin codes across India, including major cities, tier 2 and tier 3 cities, towns, and many rural areas. To check if we deliver to your location, simply enter your pin code during checkout. If your area is not serviceable, we'll notify you immediately. Remote locations may have extended delivery times or additional charges, which will be shown at checkout.

Absolutely! Glam Mart is committed to providing authentic, high-quality fashion products. We source directly from trusted manufacturers and brands. All products undergo quality checks before dispatch. We stand behind the quality of our products and offer a 7-day return policy if you're not satisfied. You can also read customer reviews on product pages to see what others say about quality and fit.

Creating an account is easy! Click on "Login/Register" at the top of the page, enter your email address and create a password, or sign up using your Google or Facebook account. Having an account allows you to track orders, save addresses, view order history, and manage returns easily. You can also shop without creating an account, but registration is recommended for a better shopping experience.

If your order is delayed beyond the estimated delivery time, please contact our customer support team immediately. We'll investigate and provide updates within 24 hours. Delays can occur due to weather conditions, logistics issues, or remote locations. If delivery fails after three attempts, the order will be returned and you'll receive a full refund. We apologize for any inconvenience caused.

Yes! Glam Mart regularly offers discounts, sales, and promotional codes. Subscribe to our newsletter to receive exclusive offers and early access to sales. Follow us on social media for flash sales and special promotions. You can also check our website's "Deals" section for current offers. Promotional codes can be applied during checkout in the "Apply Coupon" field.